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Returns & Exchanges
Due to the perishable nature of coffee, we do not accept returns on roasted beans. However, we want you to love your brew. If there is an issue with your order, please follow the steps below.
1
Contact Support
Email us within 7 days of receiving your order with your order number and the reason for your request.
2
Quality Review
Our team will review your feedback to determine if a replacement or store credit is appropriate.
3
Merchandise Returns
For non-perishable items like brewing equipment, ensure the product is unused and in its original packaging.
4
Resolution
Once approved, we will issue a refund to your original payment method or ship out a replacement immediately.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing